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Delivery

AIMING FOR THE PERFECT DELIVERY everytime

We understand the importance of precise on time delivery, particularly when there is a heavy load or crane lifting required on-site. That’s why we’ve instigated a customer focused delivery process with a special delivery day tracking service, which is easy to use and doesn’t requires any software or app.

Following our 4 Step process we are confident that you job should find its way to you when and where you require it, and if there are any last minute changes or hiccups along the way, we’ve got that covered to.  Should you have any questions please call us now on 1800 810 139 and ask for the Dispatch Team.

DELIVERY PROCESS

At Protex Water we’re all about making life better and easier for our customers, so let’s keep the communications channels open using our 4 step contact process:

  • Dispatch Ready

    Once your job is completed and ready for dispatch, a member of our Dispatch Team will call you to confirm your delivery details and any site specific requirements.

  • Delivery Day Call

    On the required delivery day, you’ll receive a further phone call 1 hour prior to our delivery vehicle arriving at your site. This is your opportunity to provide any last minute instructions or delivery gate requirements.

  • Live Delivery Location Tracking

    Then you’ll receive a link to your email or phone, allowing you to monitor the progress of our delivery vehicle for the last 30mins of its journey to your site.

  • Live Contact with Driver

    You can also use this link to text or call the driver directly with any last minute instructions. If for any reason there are delays due to unforeseen traffic conditions or an emergency we can also get directly in touch with you and keep you posted on an expected time of arrival.

Protex Water has a highly experienced delivery team and we operate a range of delivery vehicle types and sizes to ensure ease of off loading at your site.

For more information about our Delivery Process, contact the Dispatch & Delivery Team on 1800 810 139 or complete the Customer Request Form

10 Nov: Rainwater Reuse Plant For Major Logistics Hub

Protex Water was contracted to deliver a Elementz Rainwater Reuse Filtration Plant for a new Mainfreight warehousing and freight facility in Dandenong South, Melbourne….

03 Nov: Bleedwater Treatment Plant For Melbourne CBD Tower

Situated at the heart of Melbourne’s CBD, the impressive 555 Collins is nearing completion. Protex Water has just supplied an Elementz Bleedwater Treatment Plant to the development…

22 Aug: Groundwater Treatment For Carbon Conscious Victoria Place

Advanced building boosts a specially designed Elementz Groundwater Water Treatment Plant…

22 Jun: Hydrocarbon Removal Plant For Hire Business Operator

Pinnacle called upon Protex Water to provide an innovative water treatment solution to manage hydrocarbon contaminated water…

14 Jun: Multi-faceted Green Star Solution

Protex Water delivers a multi-faceted water treatment solution, providing high levels of Green Star rating and innovative design, to the much-heralded Carlton Connect project…

22 Apr: Helping To Recycle Smarter

We were recently engaged to design and install a plumbing installation for the new bulk chemical storage facility at Visy’s Campbellfield plant…

14 Nov: Rising to the groundwater challenge

Dealing with groundwater seepage into basements, particularly for major construction projects with multi-level basements and high water tables, can be challenging…

30 Sep: Twin Torpedo Tanks for Luxury Apartments

17 Spring Street is a 33 level, luxury apartment development, Protex Water have provided two 19,000 litre below ground Torpedo Tanks for this onsite detention….

24 Sep: Water Security at Victoria Police HQ

Protex Water was the chosen partner to provide a range of water treatment and management systems for the new high-tech Victoria Police HQ in Melbourne’s CBD…

27 Aug: Premier Treatment For Premier Towers

Premier Tower at the heart of Melbourne CBD now ranks in the city’s top 10 tallest buildings and includes one of advanced Elementz Groundwater plants…

30 Apr: Groundwater Treatment Plant For Lakeside Apartments

We were asked to design, manufacture, install and commission a groundwater treatment package for a new apartment complex in Melbourne…

30 Mar: SBR Sewage Treatment Plant for WA Mining Village

Protex Water designed, constructed onsite and commissioned a new treatment package for the Fleetwood Village STP in Karratha WA…

WHAT OUR CUSTOMERS SAY

Chris
Plumbing Services Specialist

Protex Water are a very experienced and professional company to deal with and their service is always second to none.

Shannon
Commercial Plumbing Specialists

Great service, friendly, helpful and knowledgeable in their field. Good pricing and willing to go above and beyond for their customers….

Luke
Plumbing Specialist

We have used a vast array of Protex Water products… their quality is second to none and back themselves up with superior after sales service when and if required.

Garry
Fire Services Customer

Whenever we use Protex Water, the service, attention to the detail of our requirements and the back up has been excellent.

Gavin
Engineering Consultant

The service and advice from Protex Water is second to none and their experience is a comfort to fall back on and rely upon. I will always use Protex Water for all my pumps and design advice.

Ken
Plumbing Customer

Protex Water provide excellent value for money products, backed up with prompt quotes, deliver product on time and when scheduled and provide excellent servicing of products.

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