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Product Q&A

ABOUT OUR PRODUCTS & MANUFACTURING

Protex Water designs and manufacturers a raft of large-scale water treatment, pumping and storage products for the Australian market under strict manufacturing quality certification.  We offer customers our considerable industry knowledge in the design and implementation of high quality systems that meet or surpass all necessary standards and codes. Contact us on 1800 810 139 to discuss your next project.

Regularly asked questions & answers

Yes, Protex Water predominately manufactures all its products, using locally and internationally sourced quality components, at its Victorian based manufacturing facility. Some low volume and specialty products are sourced from reliable 3rd parties for our customers or are provided under license. 

Yes, Protex Water does design many of its own products. A significant number of our specialty products have Patents, which means they are only available from us. While many of our industry standard products include unique design features to improve their efficiency or effectiveness. Protex Water also custom designs product or systems for customers who have unique requirements.

Yes, predominately we sell our own Trade Marked products, many of them established as industry leaders. This includes our Elementz, Aggressor, Hausler, Escava, Chem-Sphere, Fortress and Activait products, to name just a few.

All new Protex Water products are covered by a Warranty, the term of which is specified with each product.

Yes, Protex Water has a large Service & Maintenance Team that offers support for all it’s products, including all Warranty covered items. The Service & Maintenance Team also offers Scheduled Maintenance Plans for the long-term maintenance of operating equipment.

Yes, Protex Water has ISO Certification in three areas; ISO 9001 for Quality, ISO 14001 forEnvironmental Management and ISO 45001 for OH&S Management. We also carry WaterMark approval for all our pumpset equipment. official

Yes, Protex Water does test many of it’s product prior to delivery, particularly those with specific or complex systems requirements. We have an in-house state-of-the-art testing facility, routinely NATA certified to ensure our equipment is accuracy calibrated. This is used to test all our manufactured pumpset systems, with full certification and compliance documentation provided on completion. Customers are also welcome to prearrange witness testing of their pumpsets or water treatment equipment.

Yes, Protex Water employs a wide range of highly qualified staff, including Plumbers, Electricians, Technicians and Engineers, plus many offer qualified operational and business management staff.

Protex Water is a family run and managed business with over 35 years of successful operation. We have a board of Director, a Senior Management Team and just over 50 staff members over 4 locations.

WHAT OUR CUSTOMERS SAY
Chris
Plumbing Services Specialist

Protex Water are a very experienced and professional company to deal with and their service is always second to none.

Shannon
Commercial Plumbing Specialists

Great service, friendly, helpful and knowledgeable in their field. Good pricing and willing to go above and beyond for their customers….

Luke
Plumbing Specialist

We have used a vast array of Protex Water products… their quality is second to none and back themselves up with superior after sales service when and if required.

Garry
Fire Services Customer

Whenever we use Protex Water, the service, attention to the detail of our requirements and the back up has been excellent.

Gavin
Engineering Consultant

The service and advice from Protex Water is second to none and their experience is a comfort to fall back on and rely upon. I will always use Protex Water for all my pumps and design advice.

Ken
Plumbing Customer

Protex Water provide excellent value for money products, backed up with prompt quotes, deliver product on time and when scheduled and provide excellent servicing of products.

PROJECT PROFILES

10 Nov: Rainwater Reuse Plant For Major Logistics Hub

Protex Water was contracted to deliver a Elementz Rainwater Reuse Filtration Plant for a new Mainfreight warehousing and freight facility in Dandenong South, Melbourne….

03 Nov: Bleedwater Treatment Plant For Melbourne CBD Tower

Situated at the heart of Melbourne’s CBD, the impressive 555 Collins is nearing completion. Protex Water has just supplied an Elementz Bleedwater Treatment Plant to the development…

22 Aug: Groundwater Treatment For Carbon Conscious Victoria Place

Advanced building boosts a specially designed Elementz Groundwater Water Treatment Plant…

22 Jun: Hydrocarbon Removal Plant For Hire Business Operator

Pinnacle called upon Protex Water to provide an innovative water treatment solution to manage hydrocarbon contaminated water…

14 Jun: Multi-faceted Green Star Solution

Protex Water delivers a multi-faceted water treatment solution, providing high levels of Green Star rating and innovative design, to the much-heralded Carlton Connect project…

22 Apr: Helping To Recycle Smarter

We were recently engaged to design and install a plumbing installation for the new bulk chemical storage facility at Visy’s Campbellfield plant…

14 Nov: Rising to the groundwater challenge

Dealing with groundwater seepage into basements, particularly for major construction projects with multi-level basements and high water tables, can be challenging…

30 Sep: Twin Torpedo Tanks for Luxury Apartments

17 Spring Street is a 33 level, luxury apartment development, Protex Water have provided two 19,000 litre below ground Torpedo Tanks for this onsite detention….

24 Sep: Water Security at Victoria Police HQ

Protex Water was the chosen partner to provide a range of water treatment and management systems for the new high-tech Victoria Police HQ in Melbourne’s CBD…

27 Aug: Premier Treatment For Premier Towers

Premier Tower at the heart of Melbourne CBD now ranks in the city’s top 10 tallest buildings and includes one of advanced Elementz Groundwater plants…

30 Apr: Groundwater Treatment Plant For Lakeside Apartments

We were asked to design, manufacture, install and commission a groundwater treatment package for a new apartment complex in Melbourne…

30 Mar: SBR Sewage Treatment Plant for WA Mining Village

Protex Water designed, constructed onsite and commissioned a new treatment package for the Fleetwood Village STP in Karratha WA…

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