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Warranty Q&A

UNDERSTAND THE BENEFITS OF YOUR WARRANTY

Protex Water provides Warranties for its products to ensure that our customers and the end-users have a fully functional and a properly operating installation or piece of equipment. We have an extensive Service & Maintenance division that looks after warranty issues as well as offering Scheduled Maintenance Plans. When you opt for a Scheduled Maintenance Plan you get added benefits above and beyond your standard Warranty at no additional cost. Refer to the Q&A below to get answer to regular questions about our Warranties, or to discuss your specific Warranty or how a Scheduled Maintenance Plan might benefit you, contact us on 1800 810 139.

Regularly asked questions & answers

All new Protex Water  products are covered by a Warranty, the term of which is specified with each product.

Protex Water products come with a standard 12-month Warranty.  When you receive a quote on a particular product it will include the specific Warranty term under the Terms and Conditions section.

Protex Water does offer extended Warranties on some products for an additional cost. Ask for extended Warranty option with your product quotation.

Protex Water Warranties generally cover faulty components that fail within the term of the specific Warranty.  Faulty equipment must be supplied back to Protex Water for inspection of claim at no cost to Protex Water.  Protex Water cannot supply spare equipment free of charge to ‘inspect the claim’.  Where a site visit is required, travel and accommodation costs are typically not covered under Warranty.

Your Warranty can be void should the product supplied be damaged by you or your customer after it is delivered. Warranty is always contingent on the equipment being serviced and maintained in accordance with the OM manual and manufacturer’s requirements.  Warranty is also void if suitable maintenance records are not kept.

If you have a maintenance issue with an Protex Water product still under Warranty, simple contact our Service & Maintenance Group and supply them with relevant product information. We need the serial number of the product and the Protex Water invoice number, or your order number. You can call us on 1800 810 139 or complete the Service Request Form, selecting Warranty Request.  Protex Water will contact you to obtain further details if required.

Yes, when you sign a Service Contract to look after your new asset with Protex Water you can be confident that your assets are being precisely serviced as per product requirements and under the applicable Australian Standards. We recommend pump systems undergo regular and scheduled maintenance to ensure reliable and efficient operation, we are often able to prevent any possible early failures. You’ll also be provided additional product support and priority scheduling. For products using remote monitoring you’ll also be able to benefit from our ability to provide online diagnostics to more quickly resolve any issues.

You can read more in-depth information about Protex Water Warranties in the Terms and Conditions section of this website, under section 14 Warranty. For product specific information, read the Warranty Documentation supplied with your product Manual or contact us to discuss your original purchase.

WHAT OUR CUSTOMERS SAY
Chris
Plumbing Services Specialist

Protex Water are a very experienced and professional company to deal with and their service is always second to none.

Shannon
Commercial Plumbing Specialists

Great service, friendly, helpful and knowledgeable in their field. Good pricing and willing to go above and beyond for their customers….

Luke
Plumbing Specialist

We have used a vast array of Protex Water products… their quality is second to none and back themselves up with superior after sales service when and if required.

Garry
Fire Services Customer

Whenever we use Protex Water, the service, attention to the detail of our requirements and the back up has been excellent.

Gavin
Engineering Consultant

The service and advice from Protex Water is second to none and their experience is a comfort to fall back on and rely upon. I will always use Protex Water for all my pumps and design advice.

Ken
Plumbing Customer

Protex Water provide excellent value for money products, backed up with prompt quotes, deliver product on time and when scheduled and provide excellent servicing of products.

PROJECT PROFILES

10 Nov: Rainwater Reuse Plant For Major Logistics Hub

Protex Water was contracted to deliver a Elementz Rainwater Reuse Filtration Plant for a new Mainfreight warehousing and freight facility in Dandenong South, Melbourne….

03 Nov: Bleedwater Treatment Plant For Melbourne CBD Tower

Situated at the heart of Melbourne’s CBD, the impressive 555 Collins is nearing completion. Protex Water has just supplied an Elementz Bleedwater Treatment Plant to the development…

22 Aug: Groundwater Treatment For Carbon Conscious Victoria Place

Advanced building boosts a specially designed Elementz Groundwater Water Treatment Plant…

22 Jun: Hydrocarbon Removal Plant For Hire Business Operator

Pinnacle called upon Protex Water to provide an innovative water treatment solution to manage hydrocarbon contaminated water…

14 Jun: Multi-faceted Green Star Solution

Protex Water delivers a multi-faceted water treatment solution, providing high levels of Green Star rating and innovative design, to the much-heralded Carlton Connect project…

22 Apr: Helping To Recycle Smarter

We were recently engaged to design and install a plumbing installation for the new bulk chemical storage facility at Visy’s Campbellfield plant…

14 Nov: Rising to the groundwater challenge

Dealing with groundwater seepage into basements, particularly for major construction projects with multi-level basements and high water tables, can be challenging…

30 Sep: Twin Torpedo Tanks for Luxury Apartments

17 Spring Street is a 33 level, luxury apartment development, Protex Water have provided two 19,000 litre below ground Torpedo Tanks for this onsite detention….

24 Sep: Water Security at Victoria Police HQ

Protex Water was the chosen partner to provide a range of water treatment and management systems for the new high-tech Victoria Police HQ in Melbourne’s CBD…

27 Aug: Premier Treatment For Premier Towers

Premier Tower at the heart of Melbourne CBD now ranks in the city’s top 10 tallest buildings and includes one of advanced Elementz Groundwater plants…

30 Apr: Groundwater Treatment Plant For Lakeside Apartments

We were asked to design, manufacture, install and commission a groundwater treatment package for a new apartment complex in Melbourne…

30 Mar: SBR Sewage Treatment Plant for WA Mining Village

Protex Water designed, constructed onsite and commissioned a new treatment package for the Fleetwood Village STP in Karratha WA…

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